Ellie Mae Delivers a True Digital Mortgage With General Availability of Encompass Consumer Connect
Online Loan Application Experience Drives Leads, Offers Greater Transparency and Shortened Closing Times
Encompass Consumer Connect gives Ellie Mae Encompass™ lenders the ability to offer a consumer web experience that goes beyond a mere online application. It is truly a state-of-the-art, completely customizable, branded and engaging digital mortgage experience for homebuyers – accessible from any device. The solution is provided at no additional cost to Ellie Mae Encompass digital mortgage customers.
“With Encompass Consumer Connect, Ellie Mae has created a transparent
and efficient workflow, where the amount of change we have to introduce
to our operations staff is minimal, but we save time and get a huge lift
in our customer experience,” said
“We wanted to give our customers the ability to interact with us the way
they wanted to interact with us,” said
Prospective borrowers will discover a secure, customized web experience where they can:
- research rates and loan options
- fill out a simple, conversational style loan application
- securely upload documents from any device
- receive real-time status updates
Lenders will move their businesses forward with capabilities that can:
- offer complete control and customization over brand and workflow
- automate services such as credit, product and pricing and asset verification
- enable interaction with borrowers for requested documentation and update via the secure borrower portal
“For lenders to effectively compete in today’s purchase-driven market,
they need to be equipped to successfully reach the homebuyer at the
point of thought,” said
Encompass Consumer Connect includes:
- Modern, responsive design: Homebuyers can easily access and navigate the lenders’ site and application from any desktop, laptop, tablet or smartphone, anytime and anywhere at their convenience.
- Easy configuration and controls: Lenders can control and customize their site design, application flow, specific business process workflow and ensure consistency of their unique and specific brand.
- Easily complete applications: Lenders can automate and authenticate data collection through integrated services, such as pulling a credit report and online asset verification, which allow consumers to accurately complete loan applications in less time.
- Secure online borrower portal: Lenders save time by giving consumers a paperless way to collaborate with lenders by allowing them to drag and drop documents or images into the portal, upload photos from a phone, eSign documents and receive real-time updates.
- Built-in business intelligence: Lenders will gain insight into consumer engagement and keep consumers connected with immediate follow up.
- More automation: Lenders will automatically receive applications in Encompass underwritten by Fannie Mae’s Desktop Underwriter® or Freddie Mac’s Loan Product Advisor(sm) to help close loans in fewer days.
- Native compliance: Whether or not a consumer completes the entire application, Consumer Connect leverages the business rules within Encompass to ensure lenders are alerted to any compliance obligations they may have, even with incomplete or abandoned applications.
For more information about Encompass Consumer Connect, visit: www.elliemae.com/consumer
About Ellie Mae
1 According to research from Velocify® by Ellie Mae